Frequently Asked Questions
Everything you need to know about shopping with High Dive Apparel.
What is the typical shipping timeframe for orders?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders, while international shipping may take 7-14 business days depending on the destination.
How do I ensure I select the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring your favorite garment at home and comparing it to our specifications to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Are your garments sustainably produced?
High Dive Apparel is committed to ethical manufacturing. We partner with factories that ensure fair wages and safe working conditions, and we prioritize the use of organic cotton and recycled polyester where possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer interest-free installments via Klarna and Afterpay.
Can I track my order once it has been shipped?
Yes. As soon as your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.